Case study

8 min read

Why Gravity App is losing customers in AI search

An analysis of how assistants like ChatGPT and Perplexity choose which tools to recommend, and where Gravity App is excluded.

Buyers are not opening ten tabs anymore. They ask AI which product to pick. The answer is usually a short list, and most brands never make it.

This piece follows real query patterns: what surfaces in AI answers, who gets recommended, and what that means for Gravity App.

Screenshot of Kelsey visibility report: queries and competitor recommendations
What assistants actually return: recommendation lists and competitor presence from real customer-style queries.

Key findings

Not showing up in decision queries

Gravity App does not appear when users ask for “best [category] tools.”

Missing from competitor comparisons

Alternatives and vs-style prompts surface other brands, not Gravity App.

Competitors dominate recommendations

The same few tools show up repeatedly in AI-generated answers.

Thin presence in Reddit-driven answers

Discussions that shape recommendations rarely mention Gravity App.

Where Gravity App is losing customers

Best tools queries

Users searching for the right tool never see Gravity App in the assistant’s response.

Alternatives queries

Comparison-style prompts recommend competitors; Gravity App is not in the set.

AI-generated answers

Recommendations cluster on a small number of brands. Gravity App is outside that cluster.

How to get recommended

Own comparison queries

Create pages targeting

  • “Gravity App alternatives”
  • “[competitor] vs Gravity App”

Why it matters

These are the queries people use when they are ready to pick a tool.

Show up in Reddit-driven answers

Earn presence in threads that assistants summarize when they recommend software.

Why it matters

Assistants lean heavily on Reddit and similar sources for “what do people use” answers.

Expand use-case coverage

Target queries like

  • “best [category] for startups”
  • “what tool should I use for [problem]”

The shift

AI does not show ten results. It recommends a few. If you’re not included, you are not considered.

Query surface analyzed

best [category] tools · gravity app alternatives · top [category] for startups · what tool for [problem]